Important Shipping Update from Vacuum Pump Supply

At Vacuum Pump Supply, our goal has always been simple: ship the right parts quickly so your systems stay running. We know many of our customers depend on fast delivery to keep research labs, manufacturing equipment, and critical processes operating smoothly.

Recently, our shipping account was targeted in a fraudulent activity incident with one of our carriers. While no customer information or payment data was affected, the issue temporarily disrupted our shipping workflow while the carrier investigated and secured the account.

As a result, some shipments have experienced delays of a few days.

What We’ve Done So Far

Our team acted immediately once the issue was identified. We have already taken several steps to resolve the situation and prevent further disruption:

• Worked directly with our shipping carrier to secure and restore the affected account

• Implemented additional security controls on our shipping systems

• Added manual shipment monitoring to ensure orders move out as quickly as possible

• Prioritized time-sensitive and backlogged orders

Our warehouse team has been working extended hours to process delayed shipments and return to normal fulfillment speeds.

What Customers Can Expect

Most orders are now moving through the shipping process, and we expect fulfillment timelines to normalize shortly.

If your order experienced a delay, you will receive tracking information as soon as it ships. Our team is actively monitoring shipments to make sure everything is moving properly.

Thank You for Your Patience

We sincerely appreciate the patience and understanding of our customers during this unexpected situation. Many of the labs, universities, and industrial facilities we serve rely on these parts for critical operations, and we take that responsibility seriously.

Please know that our entire team is focused on getting every order out the door and delivered as quickly as possible.

If you have any questions about your order, our team is always happy to help.

Email: sales@vacuumpumpsupply.com
Website: vacuumpumpsupply.com

Thank you for your continued trust in Vacuum Pump Supply.

—
The Vacuum Pump Supply Team